Delivery & Store Pickup

Delivery Details

  • We offer 4-hour appointment windows between 9 a.m. and 8 p.m.
  • Includes delivering your product to the point of your choice. Appliances will be unboxed and the packaging will be disposed of. TVs will not be removed from the shipping box.

Note: Special order deliveries and fitness equipment will not be delivered beyond the entryway of the home or garage. Some items in your order may be shipped separately.

Delivery with Installation
  • If you select Delivery that require installation, we will connect your new purchase and have it ready to use when we leave.
  • Installation is not available for all products and may require additional fees along with the purchase of specific accessories or parts needed to make these connections.

Store Pickup

Store Pickup lets you buy items online and pick them up in any of our store. You avoid shipping and scheduled delivery charges — and you may be able to get your order faster.

Here's how it works:

  • During checkout, choose Store Pickup and select the prefered Dool-X store.
  • Place your order and wait to receive a "Ready for pickup" e-mail. (This is a separate e-mail from your order confirmation.)
  • Bring a valid ID Card, and order number to the store and pick up your items.
  • We'll hold your items at the store for 5 days. If you don't make it in by then, we'll cancel the order and refund your method of payment.
  • If you cannot pick up your order within 5 days, you may either call selected Dool-X store, or contact us on +234-8189 666 666 to prevent your order from canceling and extend your store pickup time frame.

Who can pick up your order

You can pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, you must inform Dool-X on 08189 666 666. You'll need to provide the pickup person's name, e-mail address and phone number. Your pickup person will need to show his/her ID and the order number at the store.

Only you — or the person you've told us will pick up your order — can pick up your items.

Pre-orders

Pre-ordered items will be available for pickup on or after their specified date.